Refund policy

RETURNS
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are or maybe granted.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 60 days after delivery

REFUND POLICY
We want to make sure every customer receives their products in new condition. To ensure this, returns must also be received in new condition.

We like to keep things simple. For a fast turnaround and 100% refund on items returned, make sure your return adheres to the following guidelines:

  • All items must be returned within 60 days of their original delivery date.
  • All returned products must be in new condition with zero wear, the original packaging, and all tags/stickers/films still attached.
  • We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted.
  • If you're thinking of returning an item, please do not wear it out for a ride or mount and use it before you initiate a return. We will not be able to accept it! 
  • All returned items are inspected; used and damaged items will be returned to the customer.
  • Please note: Shipping fees, duties, taxes or brokerage fees are non-refundable.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING
To return your product, you should mail your product to: KENTECH MX Parts & Accessories, 24 Coachwood Court , Burleigh Waters QLD 4220, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.